nursinglawbandit

Are You Tracking Your Phone Calls? Ten Minutes or Less

I track all incoming and outgoing calls for my law practice. I have a record of ALL phone inquires since 2004. I keep the two most current Voicemail and Phone Log Book book with me at all times. Each year I start with a new book. I always have the 2008 book with me and when I travel out of Cincinnati, I take the 2008 and 2007 books.

The Ohio Board of Nursing hired additional attorneys to address the backlog of pending cases. An attorney contacted a nurse who indicated she was retaining me to represent her. The attorney contacted me this month. I remember speaking with the nurse and I recalled her name. I assumed I probably had spoke with the nurse a few months ago.

I searched my Phone Log book (flipping through the pages) and I spoke with this nurse in May 2006. I then contacted the nurse.

Do you have a system where you (not your paralegal or secretary) can do the same in less than 10 minutes?

How Do You Know When You Need Help?

I think I may need assistance with my practice. I have farmed out projects for years, i.e. assistance with direct mailings, Christmas Cards, designing brochures, etc. I advertised for a independent contractor type arrangement in the Ohio Nurses Review. I am receiving a decent response considering the ad just appeared last week.

Delegating is tough because you want to do everything yourself; I do anyway. I am not rushing into bringing anyone on board with my companies. I will take my time and interview until I find someone I can trust.